Frequently Asked Questions
HOW DO I CANCEL OR RESCHEDULE MY TREATMENT?
If you need to cancel or reschedule, please let the practitioner know as soon as you can by phone or email (info@sacredrootswellness.ca), or you can modify your appointment online by logging in here (or here for Psychology services).
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We do have a 24- hour cancellation policy, so appointments cancelled with less than 24 hours notice will result in a fee.
DO YOU ACCEPT INSURANCE + OFFER DIRECT BILLING?
For Acupuncture and Psychology services, we are pleased to offer direct billing to most major insurance providers. If we are unable to submit the claim on your behalf, we will provide a receipt for you to submit to your insurance provider.
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For Naturopathic services, we will provide a receipt for you to submit to your insurance provider.
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Other services we offer are not normally covered under insurance plans, and therefore we are unfortunately not able to offer direct billing for them. We will still provide a receipt in case you can submit it under a health spending account.
DOES ACUPUNCTURE HURT?
No, acupuncture does not hurt. Some patients who are more sensitive can feel a slight discomfort at times + others feel nothing. There are sensations that patients report that can feel like a dull-ache when the needles are inserted (that is actually called De-Qi) + it provides us with validation that the specific area that is targeted is responsive. Depending on the condition being treated, patients may experience different areas of slight discomfort. Your practitioner will guide you through the entire treatment to ensure you are comfortable + relaxed.
WHAT DO I WEAR?
For Acupuncture + Pelvic Floor Therapy:
Depending on your reason for visiting the clinic, you may need to change into a gown or roll up your sleeves or pant legs. If you aren't able to bring shorts or or a tank top, there are gowns available for all patients. It's totally up to you!
The best advice is to wear loose fitting, comfortable clothing but anything will work! ​
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For everything else:
Come as you are ♥
WHAT SHOULD I EXPECT AT MY FIRST ACUPUNCTURE VISIT?
You will be greeted as you enter the supportive + nurturing space. Your clinic visit will begin with a initial consultation, where your practitioner will go over your health history in depth. Following, a customized treatment plan will be developed by your practitioner. Using a range of Chinese medicinal therapies- you will have your first treatment.
HOW OFTEN DO I NEED TO COME IN FOR ACUPUNCTURE TO SEE RESULTS?
Your practitioner will develop a clear treatment plan for you and will make a recommendation for how often you should have a treatment. Everyone responds to treatment differently so your results will depend on your particular situation. There are certain issues that can be addressed in a visit or two; other cases may require more treatments until your goals are met.
Many of our patients find it beneficial to have monthly appointments set up to maintain and monitor their results.
